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Crashes

Windows BSoDs

Troubleshooting Blue Screens of Death when playing Path of Exile
This page exclusively pertains to the "Blue Screen of Death" on Windows. It is not applicable to Macs.
A Windows Blue Screen of Death is not a single error; any problem that crashes Windows causes a BSoD.

A Windows MiniDump contains information such as the Stop Code from your Blue Screen of Death. Because BSoDs can be caused by missing system files, unstable hardware overclocks, corrupted drivers - and plenty more besides - nobody will be able to find a solution to the problem until they understand which Blue Screen of Death error you're getting. That's where a MiniDump proves to be invaluable.

Finding MiniDumps

If any MiniDumps have been created by your computer, you can find them in the following location;

%SystemRoot%\Minidump

Copy & paste the above right into File Explorer's address bar!

MiniDumps file names contain the data & time they were created at, and have the .dmp file extension. If you find one that has been recently created, excellent - that's just what we need to assist you.

Otherwise, you may need to configure Windows to generate MiniDumps and then wait for the next Blue Screen of Death to occur.

Sharing the Diagnostics

Many common hosting sites, such as Imgur and Pastebin, do not permit you to upload MiniDumps to them.

Use a cloud storage service which allows you to create links to share uploaded files and folders with others.

Common examples include Google Drive, Proton Drive, Microsoft OneDrive, and iCloud.

Make sure that anyone who has access to the link will be able to view the files - ideally without needing to log into a service which they themselves may not use - and then Create a Thread in Technical Support and include the link to your MiniDump.

Enabling MiniDump Generation

If your MiniDump folder, most likely located at C:\Windows\Minidump, is empty even after a Blue Screen of Death has occurred, then you will need to toggle on MiniDump generation;