PoE Community Help
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Crashes

Client Crashes

Guidance for troubleshooting the client crashing to the Desktop
While troubleshooting is often effective, some crashes may require that GGG release a fix in an update.

Verify your game client's files

The first step in troubleshooting crashes is Repairing Your Client.

Try using a different Graphics API

The Windows client allows you to choose between the DirectX 11, DirectX 12, and Vulkan renderers. Test all three.

The macOS client only supports Vulkan - and, thus, does not presently include this setting.

Ask the community to review your log file

Wait for the game client to crash one more time. Then, without running the game again, Create a Thread in Technical Support and be sure to include Your LatestClient.txt file. Please also provide your System Information.

Reinstall Path of Exile

If all else fails, you may need to uninstall the game and perform a fresh download and install.

Sharp FPS Drops

Troubleshooting particularly severe FPS drops, such as when in combat

Instance Crashes

Getting disconnected & rolled back